FAQs

The Experiences

Booking

  • Is there any obligation in clicking the ‘enquire now’ button?

    None at all!

    There’s no obligation to book if you send an enquiry.

  • I’d like to book, how do I do this?

    Just click the ‘enquire now’ button on the experience you’d like to book and complete the form or hit one of get in touch buttons, pop us an email or give us a call.

    We’ll reply within 1 day to confirm all the details of your enquiry and to discuss any special requirements.

    You’ll then be able to pay to confirm your booking. This can be done either via credit card or bank transfer.  

  • How do I pay?

    Either via card or bank transfer.

    We’ll send you a VAT invoice for each booking.

  • What if I need to change the date?

    You can change the date of your experience at the discretion of your experience host up to 14 days prior the originally scheduled date.

    There is a £30 rescheduling fee if a new date is found. 

  • What if I need to cancel?

    A full refund will be provided on cancellations made more than 30 days in advance of the Experience.

    A 50% refund will be provided on cancellations made 15 to 30 days prior to the Experience.

    Unfortunately, no refund will be provided on cancellations made 14 days or fewer prior to the Experience. 

  • Can I see the terms & conditions?

    Of course! Here they are: https://corporate.avaexperience.com/terms/